Privacy Policy

Last updated: March 2025

Introduction

At VitKenDev, your privacy is a cornerstone of everything we do. We are committed to protecting the personal information you entrust to us as you engage with our Vitamins Delivery services across Kenya. This Privacy Policy outlines how we collect, use, safeguard, and manage your personal data when you subscribe to our Daily Vitamin Subscriptions, enroll in our Personalized Supplement Plans, or participate in our Corporate Vitamin Programs. By using our services, you agree to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.

Information We Collect

To deliver our vitamins and supplements services effectively, we collect the following categories of information: (1) Personal Identification Information — your full name, date of birth, gender, and national identification details where required for account verification. (2) Contact Details — your phone number, email address, and physical delivery address to ensure accurate and timely delivery of your vitamin orders across Kenya. (3) Health and Wellness Information — dietary preferences, known allergies, existing health conditions, and supplement goals that you voluntarily provide to enable us to create accurate Personalized Supplement Plans tailored to your nutritional needs. (4) Corporate Account Information — for businesses enrolled in our Corporate Vitamin Programs, we collect company name, registered business address, authorized contact persons, and employee headcount relevant to program administration. (5) Payment Information — billing details necessary to process subscription payments securely. We do not store full card numbers on our servers. (6) Usage Data — information about how you interact with our website and ordering platform, including pages visited, products viewed, and subscription preferences, collected through cookies and similar technologies.

How We Use Your Information

VitKenDev uses the information we collect solely to enhance your vitamins delivery experience and to operate our services responsibly. Specifically, we use your data to: process and fulfill your Daily Vitamin Subscription orders and one-time supplement purchases with precision and care; develop and refine your Personalized Supplement Plans based on your stated health goals and nutritional requirements; manage Corporate Vitamin Programs, including coordinating bulk deliveries, employee wellness reporting, and account invoicing for our business clients; communicate with you regarding order confirmations, delivery updates, subscription renewals, and changes to our service offerings; send you relevant health and wellness information, product recommendations, and promotional offers — only where you have given us consent to do so; improve the quality and range of our vitamin and supplement products based on aggregated customer feedback and usage trends; comply with applicable Kenyan regulations governing health product distribution and data protection under the Kenya Data Protection Act, 2019.

Information Sharing

VitKenDev respects the confidentiality of your personal information and does not sell, rent, or trade your data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances: (1) Delivery and Logistics Partners — we share your name, delivery address, and contact number with trusted courier and logistics partners operating within Kenya to ensure the safe and timely delivery of your vitamin orders. These partners are contractually obligated to handle your data securely and only for delivery purposes. (2) Payment Processors — your billing information is shared with certified payment processing providers to facilitate secure transactions. All payment processors we work with comply with industry-standard security requirements. (3) Health Product Suppliers — in cases where your Personalized Supplement Plan requires specialist or custom-formulated products, anonymized or aggregated nutritional requirement data may be shared with our supplier partners. No personally identifiable information is disclosed in this context without your explicit consent. (4) Corporate Program Administrators — for clients enrolled in our Corporate Vitamin Programs, designated company administrators may access program-level participation and delivery data for internal wellness management purposes. (5) Regulatory and Legal Obligations — we may disclose information where required by Kenyan law, regulatory authorities, or in response to a lawful governmental request.

Data Security

At VitKenDev, we take the security of your personal information seriously. We implement robust technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. Our security practices include encrypted data transmission via secure HTTPS protocols across our website and ordering platform, restricted access controls ensuring that only authorized VitKenDev personnel can access sensitive customer information, regular internal audits and security assessments of our data handling processes, secure storage practices for all subscriber records, health profiles, and corporate account information, and staff training on data privacy responsibilities and best practices. While we strive to maintain the highest standards of data security, no system can guarantee absolute protection. We encourage you to use a strong, unique password for your VitKenDev account and to notify us immediately at contact@vitkendev.com if you suspect any unauthorized use of your account.

Your Rights

As a valued customer of VitKenDev and as a data subject under the Kenya Data Protection Act, 2019, you have the following rights with respect to your personal information: (1) Right of Access — you may request a copy of the personal data we hold about you at any time. (2) Right to Rectification — if any information we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly. (3) Right to Erasure — you may request the deletion of your personal data, subject to any legal or operational retention obligations we must fulfill. (4) Right to Withdraw Consent — where our use of your data is based on your consent, such as for marketing communications or Personalized Supplement Plan health profiling, you may withdraw that consent at any time without affecting the lawfulness of prior processing. (5) Right to Object — you have the right to object to certain uses of your personal data, including direct marketing. (6) Right to Data Portability — you may request that we provide your personal data in a structured, commonly used, and machine-readable format. To exercise any of these rights, please contact us using the details provided in the Contact Us section. We will respond to all verified requests within 21 business days.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way VitKenDev handles your personal information, our dedicated customer care team is ready to assist you. You may reach us through the following channels: Postal and Physical Address: VitKenDev, Westlands Commercial Centre, Waiyaki Way, 3rd Floor, Suite 14, Nairobi, Kenya. Email: contact@vitkendev.com. We are committed to addressing your privacy concerns with transparency, professionalism, and care. Your trust in VitKenDev to protect your personal information is something we value deeply, and we will always work to uphold the highest standards of data privacy in every aspect of our vitamins delivery operations.