Terms of Service
Last updated: March 2025
Acceptance of Terms
By accessing or using the VitKenDev website, placing an order, or subscribing to any of our vitamin delivery services, you agree to be bound by these Terms of Service. These terms constitute a binding agreement between you and VitKenDev. If you do not agree with any part of these terms, please discontinue use of our website and services immediately. VitKenDev reserves the right to update or modify these Terms of Service at any time, and your continued use of our services following any such changes constitutes your acceptance of the revised terms.
Use of Website
You agree to use the VitKenDev website solely for lawful purposes and in a manner consistent with all applicable Kenyan laws and regulations. You must not misuse our website by attempting to gain unauthorized access to our systems, introducing harmful software, or engaging in any activity that disrupts or damages our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. VitKenDev reserves the right to suspend or terminate access to any user who violates these usage terms or engages in conduct deemed harmful to our business, staff, or other customers.
Services
VitKenDev offers the following core services to individuals and organizations across Kenya: (1) Daily Vitamin Subscriptions — We deliver carefully selected, high-quality vitamins and supplements to your doorstep on a schedule that suits your lifestyle, ensuring you never miss a day of essential nutrition. Subscription plans are flexible and may be paused, modified, or cancelled subject to our subscription policy. (2) Personalized Supplement Plans — Our wellness team works with you to design a customized supplement regimen tailored to your individual health goals, dietary needs, and lifestyle. Personalized plans are based on general wellness guidance and do not constitute medical advice or diagnosis. We strongly encourage customers to consult a qualified healthcare professional before beginning any new supplement regimen. (3) Corporate Vitamin Programs — We partner with businesses and organizations throughout Kenya to supply employee wellness programs with quality vitamins and supplements, delivered directly to the workplace. Corporate packages are available on a contract basis and can be customized to meet the size and wellness objectives of your organization. VitKenDev strives to ensure timely, reliable delivery of all orders. However, delivery timelines may be affected by factors beyond our control, including but not limited to extreme weather, public holidays, or logistical disruptions. In such cases, we will communicate proactively and work to resolve any delays as quickly as possible.
Intellectual Property
All content published on the VitKenDev website, including but not limited to text, graphics, logos, images, product descriptions, and service materials, is the exclusive intellectual property of VitKenDev and is protected under applicable Kenyan and international intellectual property laws. You may not reproduce, distribute, modify, transmit, or use any of our content for commercial purposes without prior written consent from VitKenDev. Unauthorized use of our intellectual property may result in legal action. We welcome customers sharing their genuine experiences with our products and services on personal platforms, provided that VitKenDev branding is used respectfully and accurately.
Disclaimer of Warranties
VitKenDev is committed to providing high-quality vitamin and supplement delivery services. However, our services are provided on an ‘as available’ basis, and we do not warrant that our website will be uninterrupted, error-free, or entirely secure at all times. While we take great care in curating and sourcing our vitamin products, VitKenDev does not make any medical claims regarding the health outcomes of using our supplements. Individual results may vary. Our personalized supplement plans and product recommendations are intended for general wellness support and should not replace professional medical advice, diagnosis, or treatment. Customers with pre-existing health conditions are advised to consult a qualified healthcare provider before using our products.
Limitation of Liability
To the fullest extent permitted by applicable Kenyan law, VitKenDev shall not be held liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of data, loss of revenue, or any health-related outcomes resulting from the use or misuse of our vitamin and supplement products. Our total liability to you for any claim arising from or related to our services shall not exceed the total amount you paid to VitKenDev for the specific order or subscription period in question. This limitation does not affect any statutory rights you may have as a consumer under Kenyan law.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or in connection with these terms or your use of VitKenDev’s services shall be subject to the exclusive jurisdiction of the competent courts of Kenya. VitKenDev is committed to resolving customer concerns amicably and encourages customers to contact us directly in the first instance to seek a fair and prompt resolution before pursuing formal proceedings.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of your experience with VitKenDev, our team is ready to assist you. Please reach out to us at: Email: contact@vitkendev.com. We aim to respond to all inquiries within one to two business days. Your satisfaction and trust are at the heart of everything we do at VitKenDev, and we welcome the opportunity to address any concerns you may have regarding your vitamin delivery experience.